Patient Information
Surgery & Consultation Hours
Surgery Hours
Monday to Friday: 8:30am - 6:00pm
Saturday, Sunday & Public Holidays: Closed
Consulting sessions may vary but are usually as follows:
Dr. Adam Pedler
Monday, Tuesday, Wednesday & Friday mornings: 9:30am - 12noon
Monday, Tuesday, Wednesday, Thursday & Friday afternoons: 2:30pm - 5:30pm
Dr. Margaret Taylor
Tuesday: 10:30am - 4:00pm
Thursday: 8:45am - 4:15pm
Appointments
Consultations are by appointment. Dr. Pedler allows at least 15 minutes for each consultation, which means you will not feel rushed and rarely will you be kept waiting.
First appointments for nutritional medicine with Dr. Taylor are of 1 hour duration and follow up appointments are usually booked for 30-45 minutes.
At the time of making your appointment, please let us know if you have an urgent problem so that you can be seen on the same day. If you require a longer consultation to discuss several problems, a full checkup, insurance medical or have any other special needs, such as an Interpreter Service, let us know and every effort will be made to accommodate you.
Your courtesy in cancelling appointments well ahead of time is appreciated by both the doctor and other patients. A non-attendance fee for inconvenience of missed appointments or cancellations may be charged due to the high demand for services.
After Hours & Home Visits
Dr. Pedler provides personal afterhours cover Monday to Friday, except between the hours of 10:00pm and 7:00am when all calls will be diverted to our Paging Service.
When Dr. Pedler is not available, after these hours or on weekends, our Paging Service will direct you to receive the type of medical assistance that best suits your needs.
GP CONNECT LOCUM SERVICE - Telephone: 8130 3333
The Paging service will be able to direct book your locum visit and we have an arrangement where they will contact us if they need to access your medical records. We will also receive a summary of your visit the next day to ensure continuity of care.
Please refer to the more detailed information and brochures at Reception.
Other Options
Hospital Emergency Departments
Wakefield Hospital Emergency Centre
300 Wakefield Street, Adelaide
24 Hour Emergency Service Centre, telephone: 8405 3440M
St Andrews Hospital Emergency Department
350 South Terrace, Adelaide
Emergency Service 8am - 10pm only, telephone: 8408 2222
Home visits are available for regular patients who live within a reasonable distance of the surgery and arrangements can be made for hospital and nursing home visits.
Fees
Ours is a private billing practice and this helps us maintain high standards. The fee for a standard consultation is $65.00 and medicare will reimburse you $34.30. Medicare pay a greater amount for consultations charged at higher levels. Other fees are displayed in the waiting room or ask our staff for more information.
Our consultation fees may vary according to the number and complexity of your problems and the length of time you spend with the doctor.
If you are referred to a specialist, other fees and costs may arise that you should ask them about.
If you are experiencing financial difficulty, please do not hesitate to discuss your credit arrangements with us and every effort will be made to meet your needs.
Payment
Payment is requested at the time of consultation by cash, credit card or eftpos. We have systems in place to send your claim directly to medicare via the internet for quick rebate by direct credit or cheque.
Scripts & Referrals
Prescriptions for medicines taken regularly can be obtained without seeing the doctor. We require 24 hours notice and a small, non-rebatable fee will be charged in accordance with AMA guidelines.
The medical health act requires that a doctor's assessment should take place prior to any Referral to a specialist if medicare is to reimburse payment. Referrals are made as a result of examination, or otherwise based on professional judgement and cannot be backdated.
When your medical condition requires time away from work and you need a Sickness Certificate, this can only be done as a result of an examination and not by telephone request, and it cannot be backdated.
Recall System
We believe a proactive, preventive approach to health care is important and we may send you a Reminder Notice or our Practice Nurse may telephone you offering preventive health services appropriate to your care.
Your doctor will discuss the type of issues you may be recalled for and if you do not wish to participate in the system please let us know.
Telephone & Email
The doctors will accept telephone calls during surgery hours however it will be necessary to leave a message with our receptionist and the doctor will return your call at the conclusion of the consulting session. Unless pre-arranged, we prefer not to correspond by email.
Parking
Unfortunately, council has enforced a No Standing Zone at the front of the surgery. Please use our rear carpark, accessiblee by the lane alongside the surgery, or other offstreet parking.
Privacy
Your medical records are confidential!
It is practice policy to maintain security of your personal health information at all times and to ensure this information is only available to authorised members of staff. We use a computerised clinical management system to assist in documenting your health information and we have implemented policies, procedures and standards to maintain the security of your records at all times.
A copy of our privacy policy is available on request.
Your Suggestions
Please approach our practice manager or any of our team about concerns, suggestions or improvements you believe could enhance the service we provide.
We have a Suggestion Box in the waiting room, or you may wish to write to us using the stamped, self addressed envelopes provided. Occasionally you may be asked to participate in one of our Patient Surveys which provide us with valuable feedback for better practice management.
We welcome and encourage any contributions you may have but if you feel there is a problem you wish to discuss outside the practice, you may prefer to contact the Australian Medical Association, 80 Brougham Place, North Adelaide, Telephone: (08) 8267 4355.